At the end of every year, VL takes some time to reflect on the year past to predict the next latest trends in the ecommerce world. 2019 will be no exception. This year has flown by with major ecommerce shake-ups and ground-breaking developments throughout the year.
2018 was definitely the year of building out the customer experience in ecommerce, and we can see this theme continuing to develop and mature into 2019 alongside some key technological developments gaining traction in online retail. Businesses large and small, will have to reflect on their core practices and strategies to find new competitive edges in order to come out on top and maintain market position. For 2019, cutting-edge ecommerce businesses will continue focus on becoming EU-GDPR compliant, solving the problems with last-mile delivery, and ultimately keeping all things customer experience at the forefront.
2019 will truly test ecommerce businesses on their abilities to implement agile changes to empower lasting growth.
So where is ecommerce in 2019 headed?
Check out our latest infographic to find out!
Keep up with all things e-commerce in 2019